Give Innovation a Chance – Move off the Solution!
So there’s consensus within your organisation that now is the time to innovate. Competitive pressures are mounting up and more than ever you need to develop that unique solution for your customers to ensure your business continues to be a success. But you want to get that innovation to the market fast. There is enormous pressure to start working on a solution, any solution.
You conduct some research, look at current solutions available and before you know it, decisions are made and resources are diverted into product development. But months down the line the “innovation” is launched to the market only to become a commercial flop. Your innovation didn’t really solve a problem. There’s no demand for your product.
So what went wrong? Well, the organisation was too quick to focus on a solution without properly understanding the customers’ outcomes. In my paper “The Innovation Lens“, I discussed Anthony Ulwick’s Outcome-Driven Innovation Model which focuses on the jobs the customer will do with or without the solutions available.
Customer outcomes should relate to the job the customer is trying to get done; they should not include a solution or features. Don’t unnecessarily narrow the scope of innovation to something the customer is currently using rather than what the customer is trying to get done. Current products and services are merely point-in-time solutions that enable customers to execute jobs.
In trying to analyse the customer outcomes, Ulwick believes that most projects fail not because customers don’t understand the problem but because the people trying to solve the problem don’t ask the right questions. So whilst we need to carefully eliminate assumed solutions from our customers’ need statements, we also need to set the research objectives correctly in the first instance.
Take our recent participation in the MOD Grand Challenge as an example. The aim of the Grand Challenge was to:
“Create a system that can detect, identify, locate and report a comprehensive range of military threats in a hostile urban environment, with a high degree of autonomy “.
By specifying the need for autonomy, an element of the solution was outlined within the main objective, thereby seriously restricting the scope for an early innovation. Autonomous general purpose threat detection is a very hard problem that is unlikely to be solved any time soon. And yet, soldiers need a solution to detect threats right now. By saying that the solution must be autonomous closes the door on an “Apple iPod” type innovation that is highly productive and ergonomic.
In setting the outcome criteria for the competition, it would have been better in terms of number of threats identified, minimising false positives and location errors. And to reward the benefits of autonomy, the underlying criteria could have been set as: minimising the number of people to operate the system, the time to perform the task, or to maximise the stand-off range and maybe add the constraint that operators should have their “eyes out” rather than “eyes down” for better safety under gunfire. Expressing the criteria in this way provides scope for other radical ways of solving problems other than through autonomy.
We need to move off the solution when looking for ways to innovate. We need to talk about jobs, outcomes and constraints instead of solutions and give innovation a chance.
“5 Simple Steps to Conduct Your Own Product Survey” – Get our Report
The importance of a good product survey cannot be underestimated in the innovation process. You’ve already developed an understanding of your customer environment and goals (through jobs, outcomes, constraints, issues and existing solutions). You’ve generated concepts that address the innovation hotspots and through refinement and development you’ve got a shortlist of product solutions for the market.
You’d be a fool to ignore the customer input at this stage and rely only on intuition or internal feedback to determine what product(s) makes the final cut. Find out what your customers think of your shortlisted products. Don’t make the mistake of not carrying out a survey.
The best way to get balanced feedback quickly from your customers is to ask through an online survey. Surveys get to the pulse of your customers by revealing their satisfaction levels and preferences. What quicker way is there to gauge customer needs and respond to their requirements? Whether you are discovering their preferred product, evaluating their desire for particular product attributes or ascertaining their budget, conducting a customer product survey is easier than you think.
We regularly conduct customer surveys at Mindsheet, so we’ve put together a report, “5 Simple Steps to Conduct Your Own Product Survey” to help you send out your own effective surveys in no time at all. But before I arm you with our invaluable guide, what better way to illustrate how we do it than to get you to complete one of our own surveys online.
I’ve set up a simple, short (60 second) survey, to find out what products you are looking for and ensure we develop the best solutions for you.
Just click on the link to our survey and on completion you’ll receive your copy of “5 Simple Steps to Conduct Your Own Product Survey”. Our guide contains hints and tips to get you engaging with your target customers to get the feedback you need. In addition you get a sample survey and we tell you how to do your own — quickly and simply using FREE software!
Click on the link to take part in our survey and receive your free copy of “5 Simple Steps to Conduct Your Own Product Survey”.
https://www.surveymonkey.com/s.aspx?sm=_2fLRE8uTjOnDtZho1R4CqLw_3d_3d
If you have a friend who you think will benefit from our report, please forward this page onto them.
Thanks in advance for sparing a few minutes of your time.
Raglan Tribe
Ever wondered what goes on when you are out of the office?
While the Cat’s Away, the Mouse will Play…….
Cat & Mouse
Raglan’s deserted the Mindsheet camp for a week for a much overdue break and so it’s a case of while the cat’s away, the mice will play. Don’t get me wrong, we’re not all sitting here with our feet up. On the contrary, it’s a chance for me, Yvette, to play the creative card and write the latest blog for your enjoyment (I hope).
But a free reign to write what you want can be a kiss of death to all but the most creative. I don’t profess to be an innovation expert like Raglan (I’m on steep learning curve having spent many years in financial services marketing), so I’ve been looking for a bit of inspiration.
Where to start? I did the first thing many of us do, I went on Google. Looked to see what’s hot on innovation, searched for ideas. And then it hit me in the face. It was obvious. I’m struggling for ideas so why not put together a little piece on how to be creative in the first place.
I’m sure you already know there is a wealth of information out there on the subject, so I’ve done some digging in order to compile a short guide to creativity. My intention was to pick the best ideas from a selection of thinkers but I came across one blog called Gaping Void by Hugh Macleod that really inspired me so I make no apologies in quoting directly from it.
Here, in my opinion, are some of the best bits:
- Ignore everybody
The more original your idea is, the less good advice other people will be able to give you
- The idea doesn’t have to be big. It just has to change the world
The two are not the same thing
- Put the hours in
Doing anything worthwhile takes forever. 90% of what separates successful people and failed people is time, effort and stamina
- If your business plan depends on you suddenly being “discovered” by some big shot, your plan will probably fail
Nobody suddenly discovers anything. Things are made slowly and in pain
- Everyone is born creative; everyone is given a box of crayons in kindergarten
As you get older they take the crayons away and replace them with books on algebra etc. Being suddenly hit years later with the creative bug is just a wee voice telling you, “I’d like my crayons back, please.”
- Companies that squelch creativity can no longer compete with companies that champion creativity
Nor can you bully a subordinate into becoming a genius
- Everybody has their own private Mount Everest they were put on this earth to climb
You may never reach the summit; for that you will be forgiven. But if you don’t make at least one serious attempt to get above the snow-line, years later you will find yourself lying on your deathbed, and all you will feel is emptiness
- The more talented somebody is, the less they need the props
Meeting a person who wrote a masterpiece on the back of a deli menu would not surprise me. Meeting a person who wrote a masterpiece with a silver Cartier fountain pen on an antique writing table in an airy SoHo loft would SERIOUSLY surprise me
- Don’t worry about finding inspiration. It comes eventually
Inspiration precedes the desire to create, not the other way around
- The hardest part of being creative is getting used to it
If you have the creative urge, it isn’t going to go away. But sometimes it takes a while before you accept the fact
Well I hope that gave you a little bit of inspiration for the day. Must get back to the mountain of jobs Raglan has given me now……..
Tell me the future Mr. Drucker?
Does the name “Peter Drucker” mean anything to you? If it does, you’ll be keen to read about my encounter with him back in the late 90s. If you haven’t heard of him, then read on anyway as you might just pick up some useful information.
Peter Drucker, (who died in 2005 at the ripe old age of 95) is widely considered to be the “father of modern management”. He was a renowned business thinker who predicted many of the major developments of the late twentieth century, including privatization and decentralization; the rise of Japan to economic world power, the decisive importance of marketing and the emergence of the information society.
He worked for and consulted for some of the top global companies, governments and non-profit organisations. After years of practicing, and refining his business thinking, Drucker developed key tools top management will benefit from, if used.
Back to my meeting with him. I was working for Lucas Industries in 1998 when I was given the task of predicting the long term future to understand the impact on the automotive industry for strategic planning purposes. Our CEO, Victor Rice, suggested that we seek Peter Drucker’s help because he was the only person he knew that consistently got it right.

My Meeting with Peter Drucker
Armed with some of his books, a team of three of us headed out to Claremont, California to meet with the man himself, for 3 days! (Not an inexpensive trip I can assure you).
It’s quite awesome talking to a man who says things like: “I remember when Harry told me to sort out the Japanese economy after the Second World War”. All matter of fact and never sounding like a boast.
In that time we covered many topics and he imparted many pearls of wisdom on the subject of scenario planning. One I want to leave you with is:
“You can’t predict the future but you can have a good guess about certain factors that affect your business such as demographics. Try and separate out what’s predictable from what’s not predictable. Unique statistical events such as the 1970s Oil Crisis or the assassination of Archduke Ferdinand could never be predicted.
However, an understanding of your business reveals key factors which are important for success. They could be raw material costs, sales volume or whatever. Try and anticipate what events could happen that would affect these key business factors and then train your early warning radar for looking for these types of events. Better still, group these events into scenarios and then prepare and rehearse your response for each scenario. By using this method, Shell Oil was much better prepared for the oil crisis of 1973“.
Interestingly, the automotive industry is very dependent on sales volume. The mantra for the last 30 years has been – reduce prices and then wait for increased volumes to make production viable again. So far this has worked, and volumes have sharply leapt in response to unique events and demographics. For instance: the Second World War trained many women to drive which paved the way for two-car families afterwards.
Volumes steadily rose throughout the 20th century, but what will happen next? Priorities have changed, car adoption is widespread and now the focus is on Green Issues. The industry is geared on ever increasing volumes, if volumes no longer grow, then disaster.
With this in mind: should we be baling out the unsustainable or instead looking for a better substitute industry?
Whether you followed Peter Drucker’s wisdom or another business mentor, there’s plenty to learn from listening to others!
Declaring War on Counterfeit Crime
In a recent blog I talked about fast ways to protect your Intellectual Property. Whilst this is a key part of the innovation development process and puts you in the best position to capture the market share, unfortunately it doesn’t always stop counterfeiting going on.
Counterfeiters want to make a killing from your intellectual property and when it comes to faking drugs they often do. Criminals can make more money from illegally trading pharmaceuticals than narcotics and the penalties are much lower.
It’s not just drugs, but all goods from aeronautical parts to the ubiquitous CDs and DVDs. Widespread availability of sophisticated low-cost duplicating technologies make it easy to produce professional looking copies.
It is generally reported that 7% of world trade is in counterfeits. This figure can only get worse as economies shift from manufacturing to creativity and innovation. It is the intellectual property that becomes the principal source of value and criminals have been quick to exploit this 21st-century crime.
Many brand owners are now beginning to wrestle with the issues and the role of brand protection director is increasingly common. But where do you begin? There is no shortage of technologies, but it is important to thoroughly understand the problem before adopting the wrong technology.
Counterfeiters do not stand still and so expect your security measures to be undermined. However, frequent packaging changes can add to the confusion and so it is critical to adopt the right approach.
Lessons can be learnt from the banknote industry where they have successfully grappled with the problem for the last 300 years. Essentially they take a systems approach with an extensive infrastructure for managing the cash cycle. There are comprehensive accounting systems with appropriate automation for quickly spotting irregularities. Banknotes are serialised with multiple security features and layers.
What is needed is the equivalent system and management tools for managing the integrity of goods across supply chains. Such a system will not only address counterfeiting, diversion and theft but will also bring many operational benefits too.
This brings me nicely along to a real life example of a system designed to address counterfeiting. Mindsheet, in partnership with key R&D providers Plexus, Ecebs and Scientific Generics, delivered a major £5.2 million platform project for ITI Techmedia to address counterfeiting. This 21-month project developed a breakthrough platform that enabled innovative system-level solutions for brand protection and product authentication in complex multi-company global supply chains. The system features a range of machine-readable taggants, plus the readers, writers and trust management systems which provide the means of exchanging codes and information to establish a product’s provenance.
What marketing opportunities have been created by the recent global financial meltdown?
Steven Todd, an Associate Director of Mindsheet, recently wrote this article for the Saïd Business School, Oxford University where he is an Associate Fellow.
“What marketing opportunities have been created by the recent global financial meltdown?
Developing new products and services is hard and most fail. The cost of these failures to US companies alone is estimated to be over $100 billion per year. The recent global financial meltdown has had a profound impact on many markets. Businesses and individual consumers are reducing their budgets and becoming increasingly cautious about spending money. But more importantly, what customers want (and are prepared to pay for) may have changed significantly.
These discontinuities provide exciting opportunities for companies who are prepared to take a fresh look at what customers really want. Leading companies, such as Hewlett-Packard, Johnson & Johnson and Microsoft, have moved beyond traditional approaches to customer-driven innovation and instead focus on outcomes – the metrics that customers use to measure success when executing the jobs, tasks or activities they are trying to get done.
To exploit these opportunities, companies need to act fast and do three things. First, adopt an outcome-based approach to understand what value really means to their customers today. Second, use this insight to reposition current offerings and develop sales material and tools that focus on outcomes. Finally, review their pipeline of development projects and cancel or redirect projects that don’t deliver measurable improvements in customer outcomes.”
Thank you to Steven for allowing us to share this article with you.
To find out more about the outcome based innovation model, read our Innovation Lens report for a full insight.
Implementing Business Strategy with Virtual R&D teams
I don’t know if outsourcing is something you have undertaken recently or are contemplating for your business? Or, on the flipside, are you or have you been a specialist contractor or part of an outsourcing team offering your skills to companies?
I’m guessing you’ve probably answered yes to one of those questions but, I wonder, have you ever been involved in R&D outsourcing?
Outsourcing has been on the increase over the last 30 years, driven by the difficulty of maintaining world-class standards across all aspects of business activity and a desire to reduce costs. It started with the outsourcing of support activities and then moved on to mainstream activities such as manufacturing, distribution and customer service. Non-technology companies have often outsourced product development, but for technology companies this activity has remained largely in-house.
Increasingly though, technology companies are experimenting with development outsourcing strategies. The need for R&D teams to develop differentiated products and services to meet the market needs coupled with the need to stay abreast of all technology developments and new competitive threats has meant R&D outsourcing has become more and more attractive.
If R&D outsourcing is something that is, or has, affected you, I hope you may be interested in my joint paper
“Implementing business strategy with virtual R&D teams“.
(I presented the paper along with my colleague David Allen at the IEEE Engineering Management Conference in Washington).
In the paper, we examine the issues surrounding R&D outsourcing and, most importantly, how to mitigate them through the introduction of the right strategic and tactical management processes.
To learn more about R&D outsourcing and read the paper click here.
Fast and lower cost ways to protect your inventions
Have you managed to come up with a good idea recently that addresses a strong need in an attractive market? Hopefully you’re on to a winner, you just need to get your resources in place ready to develop and launch your product successfully. Sounds good doesn’t it but expect other people to copy your idea as soon as the potential is proven. Equally, it could be that you have unwittingly copied someone else’s idea. Downstream lawsuits, after you have developed and launched your product could be very costly indeed.
Right from idea inception you should be taking measures to create barriers that prevent competitors from exploiting your efforts. Whilst secrecy can serve as the main tool for protecting your idea during the early stages of development, some form of IP protection and search should still be conducted as soon as possible.
The right blend of IP protection, whether patents, trade marks, copyright and / or designs will very much depend on the nature of your invention. However it can be a long and costly process and can impede the success of your idea if you don’t approach it in the right manner.
Here’s a brief guide to some fast ways to protect your IP and keep down your costs without compromising your market position.
Before we get onto this, first a few disclaimers:
1) We are not patent attorneys.
2) You should always seek legal advice.
Now we have got that out of the way, I have got 15 patents and do know what I’m talking about.
Initially, undertake online research to establish whether any prior art (existing work in the public domain) exists. Useful references include:
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www.espacenet.com European Patent Office
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www.uspto.gov United States Patent and Trademark Office
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www.wipo.int/patentscope/en/search/national_databases.html For a full list of national office databases
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And of course, www.google.com itself is an excellent resource for identifying what is already in the public domain
Another useful article on how to search for Patents can be found on the Mindsheet R&D business exchange at:
www.mindsheet.net/modules.php?name=News&file=article&sid=91
Again, the article indexes many more useful internet resources.
Having satisfied yourself that your idea is unique the next step is to capture the embodiment of your invention. Useful headings for writing up a patent invention are:
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Invention Title
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Inventors (also identify lead inventor)
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Summary of invention
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Previous solutions – known prior art
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Novelty and uniqueness
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Detailed description of the invention
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Key advantages of the invention
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Remember to take an outcome approach for identifying key advantages – concentrate on innovation hotspots
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Commercial advantages
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Technical advantages
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Now you’re ready to see a patent agent. If this is your first time with a patent firm and you have prepared the above information, then you can expect a consultation for nothing prior to appointing the firm as they make their pitch. Before the fee clock starts ticking carry out as much of the groundwork as you can.
Under their direction, I tend to prepare the write-up of the patent and any drawings, but I always leave the development of the claims to the patent attorney. This is the most critical part of the patent, it is what creates the broadest monopoly for your invention and it is what the lawyers will fight over in court if there are any disputes. Therefore, use the patent attorney and take advantage of their legal indemnity cover if things go wrong.

Typically, dividing the work up in this way saves about £3000 in fees and takes 1-2 months off the patent drafting time, (providing that you are prompt with your side of the preparation).
What happens next? Well the patent agent will file your patent which then creates the priority date (the date from when the patent counts). In the UK system you then have 12 months before publication to get the claims right and to request a search before publication. There will be further fees involved for the examination and also for any extra work that the patent attorney has to undertake depending on the results of the search and examination, see UK Intellectual Property Office (UK-IPO). www.ipo.gov.uk for useful advice and a full description of the process.
You can see an example of one of my patents at:
The MOD Grand Challenge – The importance of customer collaboration
“You are a Company or Platoon commander about to undertake an urban operation, which might culminate in contact with enemy forces. As you enter the urban terrain your views along main streets are relatively good, but are figures in the distance hostile or not?
Elsewhere, your line-of-sight is blocked by walls, buildings, shrubbery and all the usual urban clutter, such as power and telephone poles and cables. What waits at the next intersection?
What lies round the corner of the next building or concealed in houses or behind rooftop parapets? Answering those questions will enable you to make sound tactical decisions. But what information can you get that is immediately useful to you and your troops? What can help you determine the threats you face and what your course of action needs to be?
You are aware of a number of potential danger points where the enemy could lay an ambush. Alleyways lie to the side of main road which could conceal your opponents and allow them to move swiftly out of sight. Snipers could wait, concealed on rooftops, behind walls or parapets, or at windows or doorways. A Rocket Propelled Grenade team could be lurking under cover in a shaded suburban garden, ready to strike at a moments notice. Or perhaps an Improvised Explosive Device (IED) lies concealed across your route, waiting to be triggered as you approach”.

Raglan & Vicki Butler-Henderson at the Grand Challenge
Being able to automatically find out these answers was the crux of the UK Ministry of Defence Grand Challenge, the aim of which was to:
“Create a system with a high degree of autonomy that can detect, identify, locate and report a comprehensive range of military threats in a hostile urban environment”.
In response to this Mindsheet put blood, sweat and tears into developing a cooperative fleet of miniature autonomous surveillance vehicles. Named Testudo, each vehicle can follow a pre-assigned mission plan, avoid obstacles and then wirelessly report back detected threats from the hazard zone to a base station.
The MOD Grand Challenge was a great experience and whilst there was fun to be had alongside the hard work and tension of the final, there are very real consequences to the safety of our troops by delivering solutions that work. So it was a perfect platform for us to apply the Mindsheet market driven approach to the development of our solution.
In our report, “The Innovation Lens“, we examined the need to collaborate with customers and stakeholders to understand their requirements and generate winning concepts. This early customer collaboration has a further purpose in mitigating the risks associated with market acceptance. Early customer feedback means “show stoppers” and “blind alleys” are avoided before large development and launch expenditure is incurred. Also critical, is the importance of gaining customer buy-in during the early stages of development when key trade-off decisions are made.
The MOD Grand Challenge presented us with the perfect opportunity to demonstrate this. We involved soldiers in the Mindsheet team with active service experience from Afghanistan; and then we partnered with a traditional military supplier MBDA (who provided the vehicle planning system for Testudo). Furthermore, the MOD, the military and scientists provided valuable guidance throughout each stage of the challenge.
But exposing your solution to the market early on comes with caveats:
- Do protect your intellectual property early on to prevent your ideas being copied. (See our article Fast ways to protect your IP).
- Do present your concepts in a realistic way through prototypes and market materials so that accurate validation can be performed by the customers.

Mindsheet's Testudo Robot
On the latter point, we brought the Grand Challenge concept alive through rapid build of our prototype model using off the shelf materials where possible. The chassis came from a rugged remote control toy platform with a top speed of 35MPH, (yes we did have lots of fun testing them). The same off the shelf approach applied to the sensors and communications. Rather than wasting time or resources re-engineering the chassis, we put our effort into threat detection algorithms and vehicle control behaviours, where the true opportunity for innovation lay. Check out videos of our robots here.
Our demo and feedback sessions to the stakeholders were further enhanced by the preparation of marketing materials and video footage of the vehicle being used by soldiers to seek out IEDs and bomb threats.
However, nothing could have prepared us for the extremes of weather thrown at us during the final in August 2008. Whilst our vehicles coped admirably with the realities of the environment, others were less fortunate and in some cases had to pull out of the competition due to the wind and rain.
But as Professor Phil Sutton, Director General Science Technology Strategy said: “In reality, in operations you can’t choose the weather so this has been a good test”.
So did our early customer collaboration pay off? Whilst we weren’t crowned ultimate winner of the event, we did qualify as one of only seven finalists, we successfully detected and located 5 threats within the urban zone, we successfully rejected the civilian decoys and we came up with a solution that perhaps represented the most portable, practical and reliable solution of all the finalists on display. Hence, we are now in discussions with the MOD and our partners to take the concept forward.






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